Privacy Statement
1: Introduction
FX Corp is committed to protecting your privacy and is bound by the Australian Privacy Principles (APPs) established under the Privacy Act 1988 (Cth). This privacy policy outlines how FX Corp collects, handles, uses, discloses and protects your personal information in accordance with the APPs and applicable legal provisions.
2: Anonymity and Pseudonymity
Where lawful and practicable, you have the option to deal with us anonymously or by using a pseudonym. However, in most cases we cannot provide our foreign exchange and remittance services without knowing who you are due to:
Our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act), which requires us to verify your identity;
Our obligations under the Corporations Act 2001 as an Australian Financial Services Licensee; and
The nature of the financial services we provide
If you wish to make a general enquiry or provide feedback, you may do so anonymously or using a pseudonym.
3. Information we Collect
The information FX Corp collects depends on the services we provide. We collect personal information that is reasonably necessary for our functions and activities as a foreign exchange and remittance provider. This includes:
Identity details: name, date of birth, gender, residential address and contact details;
Identification documents: driver's licence number, passport details or other identification;
Email addresses and telephone numbers;
Bank account details and financial information;
Tax File Number (where you choose to provide it);
Employer details and occupation;
Details of specific services or products you require;
Transaction details and history;
Information necessary to assess and provide the services you request; and
Any additional information you provide to us online, by telephone, email or in person
We also collect information to comply with our obligations under the AML/CTF Act and other regulatory requirements.
4. How we collect your Information
We collect personal information directly from you unless it is unreasonable or impracticable to do so. We may collect information:
Through account application forms and onboarding documents
During conversations with our representatives
Through transactions you conduct using our services
Via emails or other correspondence you send to us
Through your use of our website
From third parties where you have consented or where we are legally required or authorised to do so (such as electronic identity verification services)
5. Website information and cookies
When you visit our website, we may automatically collect technical information including:
The domain and host from which you access the internet;
Your computer's IP address;
Browser type and version;
Date, time and pages accessed; and
Documents downloaded.
We use cookies (small text files stored on your device) to:
Identify pages accessed and documents downloaded
Store preferences and track activity on our website
Personalise website content
Facilitate administration and security
You can disable cookies through your browser settings, but this may limit your ability to use all features of our website. Please note, we block third party cookies.
6. Notification at Collection
At or before we collect your personal information (or as soon as practicable afterwards), we will provide you with a copy of this Privacy Policy to ensure you are aware of:
Our identity and contact details (FX Corp Pty Ltd, AFSL 459050);
The fact that we have collected or are collecting your information;
The purposes for which we collect your information;
The main consequences if you do not provide all or some of the information (for example, we may be unable to provide services to you or may be in breach of our AML/CTF obligations);
The types of organisations to which we usually disclose your information (such as banks, payment providers, regulatory authorities, identity verification services);
How you can access and seek correction of your information;
How you can complain about a breach of the APPs; and
Whether we are likely to disclose your information to overseas recipients and, if practicable, the countries where they are located.
This information is provided through this Privacy Policy and, where appropriate, our direct communications with you.
7. Use and Disclosure of Information
We collect your personal information for specific purposes (primary purposes) and will only use or disclose it for those purposes or related purposes you would reasonably expect (secondary purposes), unless you consent or an exception applies.
Primary purposes include:
Providing foreign exchange and remittance services
Processing your transactions
Verifying your identity as required by law
Assessing your service requirements
Managing our relationship with you
Meeting our legal and regulatory obligations
We may use or disclose your information for secondary purposes where:
You have consented to the use or disclosure
You would reasonably expect us to use or disclose the information for that purpose and it is related to the primary purpose (or directly related in the case of sensitive information)
We are required or authorised by law to do so
It is necessary to prevent or lessen a serious threat to life, health or safety
It is reasonably necessary for enforcement-related activities
Other permitted situations under the Privacy Act apply
Specific uses and disclosures
We may use or disclose your personal information to:
Provide you with financial services and undertake associated business functions
Respond to your specific requests
Administer your account and manage our operations
Verify your identity with external credit or identity verification providers
Comply with laws and regulatory requirements, including the AML/CTF Act, Corporations Act, and tax laws
Disclose to regulatory authorities including AUSTRAC, ASIC, and the ATO
Disclose to banks, payment service providers and correspondent financial institutions to facilitate transactions
Improve and monitor our services
Maintain records as required by law
Direct marketing
We may use your personal information (other than sensitive information) to notify you of products or services that may interest you where:
We collected the information from you and you would reasonably expect us to use it for this purpose
We provide a simple way for you to opt out of receiving marketing communications
You have not opted out
You have the right to:
Request not to receive direct marketing communications from us at any time
Request that we not use or disclose your information to facilitate direct marketing by others
Request the source of your information used for direct marketing
We will not charge you for making these requests or giving effect to them. To opt out, contact us using the details at the end of this policy.
We do not use or disclose sensitive information for direct marketing unless you have consented.
8: Document Verification Service (DVS)
The Document Verification Service (DVS) is a secure government-run system that enables us to confirm the authenticity of identification documents you provide. We use the DVS during our onboarding process to verify an account holder’s identity and meet our legal and regulatory obligations. This involves checking the details you submit against the issuing agency’s records to confirm they are valid and match your information.
9: Cross-Border Disclosure
We may disclose your personal information to recipients located outside Australia, including in countries where we maintain banking relationships or use service providers. This may include locations such as the United States, United Kingdom, European Union countries, and AsiaPacific countries depending on the nature of your transaction.
Before disclosing your personal information overseas, we take reasonable steps to ensure that overseas recipients do not breach the APPs in relation to your information. This may include:
Only using recipients in countries with substantially similar privacy protections to Australia; and
Ensuring contractual protections are in place.
Where we disclose information overseas as required or authorised by Australian law, or where permitted exceptions apply, we will inform you accordingly.
10. Data Quality and Security
We take reasonable steps to ensure that:
Personal information we collect is accurate, up-to-date and complete
Personal information we use or disclose is, having regard to the purpose of use or disclosure, accurate, up-to-date, complete and relevant
You can help us maintain accurate records by notifying us of any changes to your personal information.
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Security measures include:
Restricting access to personal information on a "need to know" basis
Using security clearances and access controls
Physical security measures including locked filing cabinets and secure offices
Electronic security including firewalls, encryption and secure data transmission
Staff training on confidentiality and privacy obligations
Secure destruction of information no longer required
Internet transmission risks
While we take reasonable precautions, we cannot guarantee the security of information transmitted over the internet. There is a risk that third parties may unlawfully intercept transmissions. You should take care to verify you are dealing with FX Corp and not an imposter when communicating electronically.
Data retention and destruction
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. We are required under AML/CTF laws to retain identity verification records and transaction records for 7 years after the end of the relationship or transaction.
When we no longer need your personal information for any purpose and are not required by law to retain it, we take reasonable steps to destroy the information or ensure it is de-identified.
11. Access to your Personal Information
Your right to access
You have the right to request access to the personal information we hold about you. We will respond to your request within a reasonable period (generally within 30 days) and provide access in the manner you request where reasonable and practicable to do so.
How to request access
To request access, please contact our Compliance Officer using the details at the end of this policy. Please specify:
What information you wish to access
Your preferred format for receiving the information
How you would like us to verify your identity
Access charges
We do not charge for making an access request. If we provide access, we may charge a reasonable fee to cover our costs of providing access (such as photocopying or compiling information). Any charge will not be excessive. We will inform you of any charges before providing access.
When we may refuse or restrict access
In some circumstances, we may refuse to provide access or limit the access we provide. This includes where:
Giving access would pose a serious threat to life, health or safety
Giving access would have an unreasonable impact on others' privacy
The request is frivolous or vexatious
The information relates to existing or anticipated legal proceedings and would not be discoverable
Giving access would reveal our intentions in negotiations and prejudice those negotiations
Giving access would be unlawful
Denying access is required or authorised by law
Giving access would prejudice an investigation of unlawful activity or serious misconduct
Giving access would prejudice enforcement-related activities
The information is commercially sensitive evaluative information
If we refuse access
If we refuse access or refuse to provide access in the manner you requested, we will:
Provide you with a written notice explaining our reasons (unless it would be unreasonable to do so)
Inform you of available complaint mechanisms
Where possible, provide access through alternative means (such as through a mutually agreed intermediary)
12. Correction of Personal Information
You have the right to request correction of personal information we hold about you if you believe it is inaccurate, out-of-date, incomplete, irrelevant or misleading.
If we are satisfied that information should be corrected, we will take reasonable steps to correct it. We will also take reasonable steps to correct information if you request correction, even if we are not satisfied correction is necessary.
How to request correction
To request correction, please contact us using the details at the end of this policy. Please:
Specify what information you believe is incorrect
Explain why you believe it needs correction
Provide supporting documentation if available
Response timeframe
We will respond to your correction request within a reasonable period (generally within 30 days). We do not charge for making a correction request or for correcting your information.
If we refuse to correct
If we refuse to correct your information as requested, we will:
Provide you with a written notice explaining our reasons (unless unreasonable to do so)
Inform you of available complaint mechanisms
You may request that we associate a statement with the information indicating that you believe it is inaccurate, out-of-date, incomplete, irrelevant or misleading. We will take reasonable steps to associate this statement with the information so it is apparent to users of the information. Notification to third parties
If we correct information that we have previously disclosed to another organisation and you request we notify them of the correction, we will take reasonable steps to do so unless it is impracticable or unlawful.
13: Complaints
For complaints regarding how we have managed your privacy or handled your information please contact our complaints officer at complaints@fxcorp.com.au.
We hope to resolve your complaint to your satisfaction, but we understand that this won't always be possible. If you're not happy with our response or how we've handled your complaint, you have the right to take the matter to an independent external dispute resolution service.
Please refer to our full Complaint Policy, located on our website at www.fxcorp.com.au for more details about how we will manage and work with you to resolve your complaint.
Escalation Options
If you are not satisfied with our response, you have the right to complain to the Office of the Australian Information Commissioner (OAIC) or AFCA:
Office of the Australian Information Commissioner
The OAIC can investigate complaints about interference with privacy and may make determinations requiring us to take specific action.
OAIC Contact Information
Phone: 1300 363 992
Website: www.oaic.gov.au
Mail: GPO Box 5218, Sydney NSW 2001
Australian Financial Complaints Authority (AFCA)
AFCA provides a free and independent dispute resolution service for consumers and small businesses in the financial sector.
AFCA Contact Details
Phone: 1800 931 678 (free call)
Email: info@afca.org.au
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Website: www.afca.org.au
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or for other operational reasons.
Updated versions will be made available on our website at www.fxcorp.com.au. You can also request the current version by contacting us. We recommend you review this policy periodically to stay informed of how we protect your information.
By continuing to use our services after we post changes, you accept the updated Privacy Policy. For significant changes that affect how we handle your personal information, we will take reasonable steps to notify you directly.
15. Contact Us
Privacy Officer FX Corp Pty Ltd
Level 14, 1 Castlereagh Street Sydney NSW 2000
E: complaints@fxcorp.com.au Ph: 02 8076 9535
Business hours: 9:00 AM - 5:30 PM AEST, Monday to Friday AFSL: 459050
Version: 2.0
Last Updated: April 2026